FREQUENTLY ASKED QUESTIONS
Following is our FAQs list. Please read the following faq for any questions you may have.
HOW LONG ARE YOUR SHIPPING TIMES?
Our products comes from many sources and suppliers, from U.S.A, Singapore, Thailand to China. Therefore, shipping times will be varied depending on where you live.Please allow a 2-5 day processing time for your order the following shipping times:
U.S.A. & Australia: 2-3 weeks
Canada & France: 3-4 weeks.
Rest of the World: up to 6 weeks.
WHY DID I ONLY RECEIVE PART OF MY ORDER?
If you ordered multiple items they may be dispatched separately. Since we source our products from multiple suppliers directly, and thus pass the savings on to you, you may receive your items in separate packages, but rest assured, they are on their way!
WHY WAS I SENT MULTIPLE TRACKING NUMBERS?
If you ordered multiple products, please note that you may receive several packages as our suppliers are worldwide and some of our items are shipping from different locations.
FREE SHIPPING AND REGISTERED SHIPPING?
We source our products directly from suppliers, thus we can cut costs and provide you with free shipping. However, this saving comes with trade-off. With our free shipping service, our orders may take longer to arrive since the manufacturer determines the shipping method.
WHERE’S MY ORDER?
After your order is fulfilled, we will send an email to you with a tracking number. You can track it from supplier to your home country. However, with the free shipping method, you can only track the item until it leaves the manufacturer’s home country. In most cases, the item will reach your shipping address within three weeks. There are rare case when the item reach you after more than 30 days. If this happens, please contact us at firstname.lastname@example.org and we will investigate your order.
HOW DO I RETURN/REFUND/REORDER?
We rarely send the wrong package, but mistake happens sometimes. Please reach out to email@example.com, and we will resolve your order as soon as we can.
WHAT IS YOUR SIZING? DO YOU HAVE A SIZING CHART?
Since we source our products from many different suppliers, our sizing may vary across products. Most of our clothing and other items will have sizing on the product page and you can use this sizing chart to compare to your personal sizing.
If you don’t see sizing for an item you’re interested in, please message us at firstname.lastname@example.org